Terms of Service


These terms and conditions (the "Terms and Conditions") govern the use of StoneSealer.ca (the "Site"). This Site is owned and operated by NorthWest Stone Care. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.


Intellectual Property
All content published and made available on our Site is the property of NorthWest Stone Care, Stonesealer.ca and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

  • Sealer;
  • Cleaning Products;
  • Enhancer; and
  • Stone care supplies.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

We accept the following payment methods on our Site:

  • Credit Card;
  • PayPal;
  • Debit; and
  • cash.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • standard or expedited post, 2 days handling plus any third party shipping time up to 14 days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good does not match description;
  • Good is the wrong size; or
  • Purchaser changed their mind.

Refunds do not apply to the following goods:

  • any final sale items;
  • any items with the seal opened; and
  • any items not in the state or condition they were sold in.

Returns can be made in person at the following location(s): at a scheduled pickup or at the return address shipped from.

Returns can be made by mail. To return a good by mail, follow the following procedure:
ship item back to our store, the return address is on the original shipping label, the seller will not refund shipping cost of any kind.

Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Northwest Stone Care, Stonesealer.ca, and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless NorthWest Stone Care, Stonesealer.ca,  and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and NorthWest stone care, stonesealer.ca are unable to resolve any dispute through informal discussion, then you and NorthWest Stone Care, StoneSealer.ca,  agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and NorthWest Stone Care, Stonesealer.ca

Notwithstanding any other provision in these Terms and Conditions, you and NorthwestStone Care, Stonesealer.ca agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:


#175-5148 48th ave delta, bc, V4K1J6

You can also contact us through the feedback form available on our Site.

Effective Date: 8th day of June, 2023

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Company Info

StoneSealer Canada

Kent Ave

Vancouver, V5P

British Columbia


Contact Info


+1 877 824 6040